Testimonials
Kenny:
We wanted to take the opportunity to truly thank you as well as
Norco Pools, your company and employees for their exceptional dedication
and hard work during the construction of our pool.
We had built a pool many years ago when we lived in our first home
so just beginning the process of looking to build our second pool
made us apprehensive. We remembered the headaches we encountered
during that process when we acted as the general contractor to arrange
all the various stages of work with the numerous subcontractors
such as electrical, concrete, etc.
From our first meeting with you when we began looking for a contractor
to build our swimming pool you were courteous, knowledgeable and
honest. You answered all our questions, gave us plenty of information
to review, accommodated our request to see a pool you installed
and met with us on more than one occasion. You were very informative
about the various systems and you even helped us with deciding on
what type of chlorination and heating systems would best suit our
needs. Our little dogs even got to know you and became friendly
due to your numerous meetings with us.
After signing the contract you continued to keep us informed throughout
the entire process leading up to and during construction. It was
wonderful to have you responsible for all phases of the construction
from start to finish. During construction you were there everyday
before we even left for work, you thoroughly explained each step
and the job site was cleaned, neat and tidy every evening when you
left. It is a rarity in today’s industry that you find a company
so dedicated to service excellence.
The pool and surrounding decking is absolutely beautiful and even
more fantastic than we imagined. We know we will have many years
of enjoyment from our Norco Pool and look forward to our continued
relationship with you and your company in the future. Please feel
free to use us as a reference for any potential customers.
Again kudos for making the experience pleasurable and you are certainly
top notch in your profession.
Best wishes for continued success,
Chuck and Debi Thomas
Newburg, MD
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Kenny,
I am not sure where to start, the entire process of dealing with
your company has been such a pleasure. But first, I have to tell
you THANKS SO MUCH for such a fabulous end product, you have transformed
my backyard into my dream oasis, and I attribute it to your advice
and honesty. I told Bruce that I feel like I’m at our timeshare
every time I step out into our screened in patio.
My experience with your company started when I called to make an
appointment to receive an estimate. You were prompt, professional,
and honest from the start. I asked if this was a turn-key operation,
and it truly was. You were faced with a week of storms, that produced
more than 7 inches of rain, which saturated the ground to say the
least, but your daily stops by the house to check on the situation,
and the soil condition made me rest easy. It was Memorial Day weekend,
and I’ll never forget that because I thought no one works
on a holiday weekend if they don’t have to, but you were there
to complete the job. I am so pleased with my pool, I show everyone
the beautiful product you delivered. I also would like to add that
since the delivery of my pool you have been extremely helpful when
I call you with questions, and that means a lot to a customer to
have a relationship that doesn’t end once you take possession.
Please accept my sincere thanks, and also pass on to everyone involved
with the installation of the pool my thanks as well!
Another extremely satisfied customer,
Kathy Easter
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Dear Norco:
This note is to let you know how happy my family and I are with
the job you did installing a Sunset Beach model pool at our house.
This was part of a major rehabilitation project on the property,
which has involved six different contractors and five months of
work. Through that time, only one company kept to its schedule:
Norco. Only one company came in on budget: Norco. Only one company
showed up each and every day as scheduled, worked full days, and
completed exactly what it said it would on those days: Norco.
Throughout the process, Kenny Norleen’s advice and cost
estimates have been right on target. His crew proved itself hard-working,
with a real attention to detail. Now that the job is done, I can
say without hesitation that the finished product exceeds our expectations.
The pool looks fantastic, the concrete work surrounding it is excellent,
and the grading work around both is perfect. We simply could not
be happier with the results—thanks Norco!
Sincerely,
Lenny & Melissa Rudow
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Kenny,
I wanted to let you know how much I enjoy the pool you installed
in my back yard. I know that this was not a normal job for you and
being so tight on space I almost cannot believe that you were able
to get this in here! I have been waiting almost 30 years for a pool
in this back yard and now you and your crew have made it possible!
I can’t tell you how happy I am with the pool and the very
professional job you and your crew did to make this happen.
You were wonderful and very patient with me in learning the system
and what to do when as far as cleaning, vacuuming and such in order
to keep the pool in excellent water clarity and safe. I have found
this process easy to do and am very glad we went with fiberglass!
I have neighbors that have a cement pool and they are always throwing
chemicals of some kind in it, but the salt system you helped us
select is Fantastic! I went the entire summer and only put in about
5 cups of salt. I love the fact this system seems cheaper to run
and is not harmful to your swimsuits or skin. This pool is even
fine for the skin of my dogs, which is not the case with chlorine.
We felt you and your men were honest and did a wonderful job on
the pool so we asked for you to replace our driveway this past fall.
We are so pleased with the work and it looks wonderful, several
people have stopped to look at it and find out who did such a beautiful
job! We are still waiting on the generator but the electrician said
the pad your company did was perfect.
I would not hesitate to put in another pool with your company or
to recommend you and your company to anyone. You were super to deal
with and the crew you have did a Superb Job!
Thank-You So Much!
Karen Fitzgerald
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Kenny,
Mike and I just wanted to drop you and your crew a note of thanks!
Our pool is beautiful and
everything you promised it would be.
You and your crew were
very professional and yet approachable when answers were
needed. Having never been through a major landscaping
experience we were very hesitant, but you made sure the
end result was exactly as we expected.
As you know, we waited til the end of the summer to make
our final decision on the new pool, so we have not
had much time actuallY in the pool. I can assure you it
will get a lot of use next summer and for years to come.
Should you ever need a recommendation or to show off
our pool, please do not hesitate to contact either
me or Mike, because you will get a big thumbs up from us!!!!
Again, thanks Kenny for a job well done and for representing
an excellent quality product.
Regards,
Kathy and Mike Ranke
------ Dear Kenny:
We are writing this letter to let you know how happy you
have made us. The pool is
more beautiful than we ever imagined it could be. You are
truly a master of your trade.
You took on this job despite the challenges it presented,
rose to the occasion, and met
those challenges with the highest standard of professionalism
and expertise. The job is
superb.
You were thorough, attentive and available every
step of the way. The worksite was
consistently left clean and tidy. Your workers and subcontractors
were polite and
respectful. We never even had a chance to ask, "what is the next
step?" because you
were consistently proactive in keeping us advised of your
progress. You answered all of
our questions, were genuinely interested in our thoughts,
listened to what we wanted,
and partnered with us to achieve it. Wow.
Given our recent
nightmarish experience with an unbelievably inept pool
contractor, we
were terribly gun-shy about allowing another contractor
into our home. You recognized
and respected our fears and apprehension, and did everything
possible to assure us the
job would be done right and to our complete and total satisfaction.
Mission
accomplished. You are a respectable business owner who
produces an unparalleled
work product, and a man of your word. A winning combination,
by anyone's standard.
We wish you every success.
Ed and I stand ready, willing
and able to highly recommend you to anyone who, like us,
has the dream of owning a swimming pool. That dream is
finally a reality for us, thanks
to you and your company.
With deep gratitude and heartfelt
best wishes,
Ed & Debbie Taylor
West River, Maryland
------
I want to thank you for the great customer service throughout the
whole process from signing the contract to installing the pool. I
chose your company over others because you were listed in the Better Business
Bureau, now I know why. Your work ethic was excellent as was
the personnel that work with you. You have been available even after
the pool was completed to answer any questions. I look forward
to seeing you in the fall when you close the pool and beyond for any needs
we have with the pool. I will tell anyone who is asks about the
pool that your company is the best choice when installing a
fiberglass pool.
Stop by if you are in the neighborhood - we will get the
orange fence back to you soon hopefully!
Vanessa Ridgely
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Dear Norco Staff:
I wanted to take a few minutes today to say, “Thank You for a job
well done!” We are extremely pleased with the results of the pool
installation you completed at our home. A Thank You in writing to your
employees and staff for the incredible service Norco provided!
My family and I spent an extensive amount of time researching our options
for a new pool. We were not sure whether to have a liner, concrete, or
fiberglass pool installed. We had no idea whether we should use a salt
water system or chlorinated system; or even which type of heating system
to choose. The wide-ranging research we put into choosing which components
would best suit our needs was truly exhausting.
I wish I had called Norco first! After using your services, I am positive
that I would have never spent so much time and energy researching the
endless concerns we had about a pool and its installation process. We
called many other companies, local and not so local. Kenny was very responsive
in the beginning of the project and just as responsive in the final days.
This was one of the main reasons we decided to use Norco.
Kenny, you proved to be attentive, supportive, educating, and reflected
incredible patience with me as I asked questions concerning each step
and every small process of the installation itself. You proved to be knowledgeable
and wanted us to be just as informed about your products and equipment.
You were aware that this was a huge investment for our family and understood
that we had other options; but we chose Norco over all other pool companies
to do the job. Kenny, you knew we wanted nothing more than total dedication
to this project. Norco proved to be exactly what we were looking for in
a pool installation company!
As promised, the entire pool was installed and completely operational
in less than two weeks! This was amazing in itself. The quality of work
combined with the superior dedication reflects a company I feel totally
confident in recommending to my family, friends, and anyone that is considering
having a pool installed. If one is worried about the reputation and ability
of a company that does pool installations, Norco is the company that I
would stand behind 100%. Their staff was courteous, neat, polite, and
every day managed to exceed my expectations in one manner or another!
In closing, please accept my sincere appreciation for everything you’ve
done. You have my recommendation 100%. Anyone seeking a company for a
pool installation should definitely select Norco because Kenny, as the
owner, sales representative, and project superintendent… is a top-notch,
professional - class act!
Sincerely,
Sue Nichols
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